Thank you for visiting Joytations! Below are some of our most frequently asked questions. If you don't find the answer to your question, please feel free to contact me, via my Etsy shop.
DOWNLOADING
- I just purchased an instant download, now what?
After you've placed your order, you will be taken to a page on Etsy where you can download the files. The files will be sent to the email address you have on file with ETSY within minutes. If for some reason you don’t get to download your files right after you order, you can always get to your ordered files by going to the “Purchases and Reviews” section under your account in ETSY. Just click on the download button beside the order and you’ll be able to save the files to your computer and then print.
- Can I download the files to my cell phone or tablet?
No, you must use a computer or laptop to download and unzip the zipped folder to access the files.
- Can I upload the files from my cell phone or tablet onto a printing company's website?
No, uploading files from a cell phone or tablet will reduce the file's resolution so it will no longer be a high revolution file. You must use a computer or laptop to upload the files.
SOFTWARE REQUIREMENTS
- Do I need to have any special software to open the files?
The only software required is Adobe Reader, which is FREE to download and install on your computer or laptop. If you do not have Adobe Reader, you can download it for free here: https://get.adobe.com/reader/
Joytations' printables will ONLY work in Adobe Reader, they will not work with Microsoft Word, Photoshop or any other program.
- Can I open the files on a MAC?
Yes, you must make sure that Adobe Reader is set as your default PDF viewer and NOT in Preview (Mac PDF viewer).
- Why am I receiving an error message when opening a zipped folder?
You will receive an error message if you are attempting to open a zipped folder in Adobe Acrobat Reader. Zip folders cannot be opened in Adobe Acrobat Reader. You must first unzip the folder first, navigate to and open the unzipped folder to open the individual files in Adobe Acrobat Reader.
You will receive an error message if you attempt to open the zip folder BEFORE it is finished downloading. Please re-download a fresh copy of the zip folder and allow sufficient time for the folder to finish downloading before you attempt to open the folder.
PRINTING
- What kind of paper do I need to print digital files?
You can print the files on any type of paper you prefer. Joytations recommends 100 lb or 110 lb bright white matte card stock for games/activities and RSVP card.. For all other stationery, you can print on glossy or semi-glossy if you prefer. All files are formatted to print on standard 8.5" x 11" (inches) paper.
- How many times can I print the files?
As long as you are printing for PERSONAL USE only and for a one time event, you can print the files as many times as you need.
- Will the files print exactly the same colors I see on my computer screen?
You will see a slight variation in color between the printed file and how the file appears on your computer screen. This is because, not only do colors vary from monitor to monitor, but they also vary depending on the type of paper you use, your printer and your printer settings. An inkjet printer will produce different color results than a laser printer.
- Do you have tips on getting the best color results when printing digital files?
Yes, set your printer settings to best photo to get the best results. Color will vary from printer to printer. An inkjet printer will produce different color results than a laser printer.
- Do you offer printing services?
Joytations does not offer printing services at this time, but hopes to in the future.
- Why is my digital file printing blurry or at a smaller size?
- Make sure you're printing in Adobe Acrobat Reader
- Make sure you've selected the right paper size (for example, if you're printing 8.5"x11", select US Letter size)
- Make sure you're printing at 100% (when you click print, under page scaling: 'none' should be selected)
CUTTING
- I just printed the files, what cutting tools do I need?
Joytations recommends using a paper cutter, but if you don't have one handy, a good pair of scissors will do just fine.
For cupcake toppers and thank you tags, Joytations standard size is 2"x2" (inches) so we recommend a 2" circle or 2" scalloped craft/paper punch.
For thank you tags, Joytations recommends using a .125" hole punch and .125" ribbon/string/twine/jute to attach the tags to your favors.
SWAPPING GAMES
- Can I "swap" a game that is in your package deal?
No, package deals are sold with the games that you see in the sample photo. The games that are included are also stated in the listing. All games are sold separately.
- Can I "swap" an instant download?
No, there are no refunds or "swapping" on instant downloads.
CUSTOM ORDERS
- Can I customize/personalize instant download items?
Yes, all of Joytations' instant download items can be customized/personalized! You can change the color(s), text, size, take something out and/or add something for you. A small additional fee applies. One of the following custom links must be added to your cart along with the item(s) you want to customize.
- To customize 1 Item:
https://www.etsy.com/listing/238631126
- To customize Packsage Deals:
https://www.etsy.com/listing/268010702
- When will I receive my custom order?
You'll receive your custom order in 1-2 business days. If you're customizing an instant download item(S), you'll receive the instant download within minutes. Your custom order will be sent to thermal address you have on file with Etsy in 1-2 business days. If you prefer a different email address, let me know in the 'notes to seller' section at checkout.
- Do you design new themes for custom orders?
No, Joytations only customizes/personalizes items that are in the shop already. Joytations' does not design new items to match specific themes from other vendors.
EDITING
- Can I change the color of the graphics or the fonts on your digital files?
Unfortunately, you can not edit any of Joytations' digital files. You can not edit them in Word Perfect, Photoshop or any other program.
SHOP HOURS
- Monday - Friday: 9:00am - 5:00pm
- Saturday, Sunday & Holidays: CLOSED
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